iQ came to us with the challenge of improving the onboarding journey for their student accommodation app. In order to properly onboard users to be ready to move into their accommodation the users had to go through multiple steps and processes, so our challenge was to make this experience as stress free and engaging as possible.
A series of small animated illustrations were created to make the onboarding experience more engaging.
Every action the user needs to take from the moment you book a room is helpfully displayed in a nice and informative step by step process.
At the end of the journey once you've completed your to-do list you get presented with a visually engaging pass that can be added to your apple wallet and presented at the check-in desk. This way you won't have to fill in any info twice.